Privacy policy

Last updated: February 15, 2024

Fashion Haus LLC ("Fashion Haus LLC", We", "Us", or "Our") values and respects your privacy and is committed to protecting your personal information. and how it collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fashionhausllc.com or otherwise communicate with the Services. For purposes of this Privacy Policy, "users", "you" and "your" means you as the user of the Services, whether you are a customer, visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

How and What We Collect and Use Your Personal Information

We collect personal information about you depending on how you engage with our Site and use our Services, such as entering it into our website forms, placing orders, e-mail subscriptions, or contacting us with any concerns you may have.

When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, phone number and e-mail.
Subscription Sign up including your e-mail address.
Order information including your first and last name, billing address, shipping address, payment information, email address, phone number.
Shopping information, including the items you view and place in your cart.
Customer support information including the information you choose to include in communications with us, for example, when sending an e-mail through the Services.
Payment information- including credit cards, billing and shipping address.
Social media- including personal information you post on our social media pages as well as your social media profile.
Giveaways- including your name, phone number and e-mail.
Account- including your e-mail address and a six-digit code that generates on its own and sent out to your email.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services. To do this, we use technologies including cookies and pixel tags to personalize and enhance your experience in regard to our Services. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. For more information, please refer to the Cookie section below.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Online Registration: Allows you to create an online account to be able to request an exchange under Quick links on Homepage, able to view your order history and status, making future checkouts quicker.
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our services to you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, exchanges, or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and to enable you to post reviews.
Marketing and Advertising.- We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communication by e-mail.
Security and Fraud Prevention. We use your personal information to detect, investigate or act regarding possible fraudulent, illegal or malicious activity.
Communicating with you. We use your personal information to provide you with customer support, products update, your account as well as changes to our Policies and Terms of Services in order to improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Public Post. - We might offer publicity on social media pages, we may collect certain information from your social media such as username, content of any posts in which we are tagged and any other information your social media might contain to allow us to respond to the posts and engaged with our viewers. For more information, please refer to Third Party Websites and Links below.
Giveaways. - In case we run giveaways in our social media or site we may ask your for contact information such e-mail address or other personal information to reach out to you if you are selected for the awarding product.
Legal reasons. - Comply with any regulations, laws and procedures and to enforce or investigate any potential violations or our Terms and Services or Policies.

Cookies

Like many other websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies We use Cookies to power and improve our Site and our Services including to remember your actions and preferences, to run analytics and better understand user interaction with the Services in our legitimate interests to administer, improve and optimize the Services. We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Children Privacy

You must be 18 years or older to access this website and be subject to the Privacy Policy our site is for general viewers and not intended for children under the age of 13 and we do not knowingly collect personal information. We advise parents to supervise their children internet activities and if you the parent finds out or learns that your child has provided us with personal information without your consent, please make us aware as soon as possible of this by at privacy@fashionhausllc.com so that we can follow the steps to delete such information from our service and terminate the child's account unless we receive an affirmative authorization consent from parent or guardian.

California Residents

The California Consumer Privacy Act (CCPA) requires that we notify California residents of certain rights they have related to personal information. California residents have the right to the following:

Request to Know- how we collect, disclose, used over the preceding 12 months your personal information.
Request Deletion of personal information we have collected from you. However, it's subject to some exceptions under the CCPA as we may keep such information for legitimate business purposes or a required to comply with applicable law.
Request correction such as correct any inaccurate personal information we may have about you.
Opt-Out of out Selling/Sharing your personal information to third parties including targeted advertising.
Right to Non-Discrimination- We will not discriminate against you for exercising your rights.
Right to Limit-of personal information such as the use and disclose sensitive information collected by you.

To Exercise Rights: In order to exercise your rights as mentioned above please reach out to us via any contact method we have provided. We may need to obtain information about you or your specific request in order to verify your identity and respond. Only you, or your authorized parent or guardian may submit an authorization request with affirmative proof to obtain your personal information.

California- Do Not Share/ Do Not Sell My Personal Information- In addition, California law requires that we provide options for California residents to Opt-Out of the use and sharing of their personal information for our targeted advertising efforts. Please note that We Do Not Sell any personal information.

To Opt-Out of sharing of your browser or device information for interest-based advertising on websites that are no associated with Fashion Haus, please utilize the cookie opt-out options described in the Cookie section above for more information feel free to visit the following separate website All About Cookies (which is not associated nor affiliated with Fashion Haus LLC) to be able to adjust the settings on each browser and device for which you wish to block cookies.
To Opt-Out of sharing other personal information we may have about you with our third-party advertising partners, please submit a request to privacy@fashionhausll.com with subject "Do not Share."

We will respond to all requests in accordance with California Law.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

Third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support and shipping).
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
For our business operations in our legitimate interest to run a successfully.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Comply with any regulations, laws and procedures.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

In addition, if you choose to interact with us on social media by posting to our pages, tagging us or using certain hashtags in posts, we may collect certain information from your social media such as username, content of any posts in which we are tagged and any other information your social media might contain to allow us to respond to the posts and engaged with our viewers. Keep in mind that when you disclose about your personal information on public sites that are operated by third parties in regards of the Services such content is considered "public" and reachable by anyone who is able to access a web browser and to the internet and therefore is not subject to our privacy protection in the Privacy Policy.

Security and Retention

We implement reasonable safeguards designed to secure and protect your personal information including the use of appropriate Physical, Technical and Administrative security methods. Although we make reasonable efforts to protect your personal information which you provide to us as you engage with our site and services via online or electronically otherwise no security measures are perfect or impenetrable, therefore we cannot guarantee absolute security. In addition, any information you send to us may not be secure while in transit. We recommend using caution when using public Wi-Fi as your personal information could get compromised.

We retain your personal information depending on different factors, such as whether we need the information to fulfill the purpose for which it was collected, provide the Services, comply with legal obligations, resolve disputes, conduct audits or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights listed below in relation to your personal information. However, these rights may vary depending on applicable laws but may include and therefore we may decline your request as permitted by law.

Right to Access / Know. You may request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may request that we delete personal information we maintain about you.
Right to Amend. You may request that we correct inaccurate personal information we maintain about you.
Restriction of Processing: You may ask us to restrict or stop our processing of personal information considered sensitive.
Appeal: You may appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
Right to opt out of targeted advertising. Right to opt-out of the sharing of your Personal Data for targeted advertising please refer to Third Party Websites and Links.
Right to opt out of Sales: Some USA states may consider targeted advertising a "sale" of personal information therefore, you have the right to request that we not sell your personal information.
Right to Non-Discrimination- We will not discriminate against you for exercising your rights.
Right to Complain- you may contact us using the contact set below.

Changes to This Privacy Policy

We reserve the right at any time to modify, alter and or update our Privacy Policy. The revised Private Policy statement will become effective upon our posting. Your continuation of use of our site and use of services after our post and effectiveness will be considered your acknowledgement of the amended changes.

Contact/ Opt-Out

Should you have any questions or concerns in regards of our privacy practices, personal information, Privacy Policy, or if you would like to exercise any of the rights set forth above (remember to elaborate with sufficient details that allows us to properly understand, evaluate, and respond to your request) please contact us at

Fashion Haus LLC
11111 Pine Cone Lane,
Houston TX 77041
privacy@fashionhausllc.com